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2
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3
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4
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PERFORMANCE Demonstrate
how well the associate perform the overall sales presentation.
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BEGINNING LEVEL How
well the associate greet and welcome the customer using
proper introduction.
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DEVELOPING LEVEL How
well the associate explain the features and benefits
of the product.
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ACCOMPLISHED LEVEL
How well is the communication level between the associate
and the customer.
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MASTERY LEVEL How well
the associate's confidence in asking for the sale in
the closing the deal.
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PERFORMANCE How
well the sales associate demonstrate the importance
of product accessories.
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BEGINNING LEVEL Showing
the customers the necessary accessories needed to maintain
high quality product performance.
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DEVELOPING LEVEL How
well the associate demonstrate the feature and benefits
of each accessory recommended.
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ACCOMPLISHED LEVEL
How well the associate write up the entire package transaction
which includes accessories.
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MASTERY LEVEL How well
the associate completes the sales presentation by asking
for the sale.
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PERFORMANCE How
well the sales associate demonstrate the importance
of in-home installation.
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BEGINNING LEVEL How
well the associate introduce in-home installation to
every customer.
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DEVELOPING LEVEL How
well the associate demonstrate professional sample work
being done at in-home installation.
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ACCOMPLISHED LEVEL
How well the associate's ability in setting up appointments
for in-home installation estimates.
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MASTERY LEVEL How well
the associate's overall performance in adding in-home
installation as part of the package sale.
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PERFORMANCE How
well the sales associate demonstrate the importance
of product warranty.
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BEGINNING LEVEL How
well the associate shows the value and benefits of product
warranty to our customers.
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DEVELOPING LEVEL How
well the associate demonstrate by showing the comparison
between the product limited warranty and our extended
warranty.
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ACCOMPLISHED LEVEL
How well the associate overcome our customer objections
and maintain professionalism.
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MASTERY LEVEL How well
the associate capture the customer's understanding the
importance of extended warranty by asking for the sale.
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PERFORMANCE How
well the sales associate demonstrate the importance
of calling back the customer after the sale.
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BEGINNING LEVEL How
well does the associate calls back the customer just
to say "thank you".
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DEVELOPING LEVEL How
well the associate calls the customer to offer any assistance.
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ACCOMPLISHED LEVEL
How well the associate would email their customers for
immediate feedback on how can we improve their shopping
experience.
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MASTERY LEVEL Overall,
how well the associate demonstrate care in helping our
customers adjust to their new products.
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Total---->
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